Instagram Data Deletion

Method 1. Via Instagram settings

• In Instagram, open: Settings → Apps and websites → OKKKI → Remove.
• If you ask for the data received by OKKKI to be deleted, Meta will send us the request. We will delete the data, and you will receive a confirmation code and a link to a page showing the status of your request.
• Even if you have only removed OKKKI without requesting data deletion, Meta will notify us of the disconnection: we will immediately delete the access token and stop receiving data from your account.

Method 2. Via the OKKKI dashboard and by email

• Disconnect Instagram in the OKKKI dashboard: on the Instagram connection page, click "Disconnect". The access token is deleted immediately.
• Send an email to privacy@okkki.net with the subject "Instagram data deletion" («Видалення даних Instagram»). Include the username of your Instagram account and the email or Telegram account linked to your OKKKI dashboard, so that we can find your data and make sure that the request was sent by you.
• We will delete the data within 30 days from the date the request is received (usually sooner) and notify you by email.

What we delete

• Instagram profile data: ID, username, name, profile picture;
• access tokens to your account;
• saved Direct messages and comments, including messages from your buyers;
• saved copies of media, scheduled posts and statistics.

What is not deleted

• posts that you have already published on Instagram: they belong to your account, and you delete them yourself in Instagram;
• orders that you or your buyers have placed in the OKKKI shop: this is shop data; it is stored under the rules of the Privacy Policy (section 6) and deleted together with the account;
• the record of the deletion request itself, without personal data: only the confirmation code, status and dates.

Privacy Policy: section "Instagram and Meta"

Data retained for longer

We do not hold any data obtained from Instagram that the law requires us to keep longer. Separately from Instagram data, we keep payment documents for the OKKKI subscription for the periods set by accounting legislation.

How to check the status

If the request came through Meta, you have received a confirmation code and a link to the status page. Open the link to see whether the data has already been deleted. The code is a random set of characters and does not contain your data.

Delete your entire OKKKI account

To delete not only your Instagram data but also your OKKKI account together with your shops, open the following in the dashboard: Profile → "Delete account".